Help
We have designed our website and products to be as easy to use as possible, however, if you do have a question, you will usually find the answer in one of the Help areas below. If you can't find the answer you wanted, or find that you are still unclear, please call our customer support line, or send us an email with your question and one of our dedicated support team will be happy to help.
Email: hello@smarthorizons.co.uk
Telephone: 01327 552033
DBS/CRB Checks (managed by Disclosure Services): 01978 510100
I have a question about...
Find your question faster by selecting the relevant box above, or scroll down for the full list.
Purchasing A Course
How do I buy a training course?
Select the course you wish to purchase from the home page or relevant sector page, or, if you do not work in any of the sectors listed, select your course from our All Courses page. Click on the Add to Basket button. You will then be taken to the shopping basket screen. Select the Checkout button.
You will be asked to Sign In or Register. If you already have an account with the Child Protection Company, select Sign In and enter your User Name and Password. If you don't have an account, select Register and complete the details requested.
Once you have successfully Signed In or Registered, you will be taken to the Checkout screen. Check your order is correct and select the Buy button. You will then be asked to select your payment method and will be taken through the payment process.
Courses purchased are immediately available for use and will appear in red on the Manage My Training option on the Home page when you are logged in. You will be emailed confirmation of your purchase and a copy of your invoice. A second email will provide you with instructions on how to start your course. These instructions are also always available via the Help button.
How do I buy multiple training courses?
Once you have selected the course type you wish to purchase from our website, you can click on the Quantity box and enter the number of courses you wish to buy. Then, click on the Add to Basket button and follow the instructions as above.
If you want to buy more than one type of course, you can click on the Continue Shopping button from the shopping basket screen. You can return to your basket at any time by clicking on the Shopping Basket button in the top right-hand corner of the Home page.
How much does a course cost?
You will find the exact price of each course listed on the individual course page. We offer a reduction for multiple purchases of the same course. Please see the table at the bottom of the individual course page for a pricing matrix.
How soon will my course be available?
Courses purchased are immediately available for use and will appear in red on the Manage My Training box on the logged-in Home page. You will be emailed confirmation of your purchase and a copy of your invoice. A second email will provide you with instructions on how to start your course. These instructions are also always available via the Help button.
Why do I need to register to purchase a course?
You need to register before purchasing a course to ensure we have your email address, which will be used to send you a copy of your invoice and details of how to access the course, along with a copy of your certificate when you have successfully completed the training. See our Terms and Conditions for details of our Privacy statement on how we use and protect your data.
I've bought the wrong course. Can I change it to another one?
Yes, of course. Just contact support by emailing hello@smarthorizons.co.uk, or give us a call on 01327 552033.
Getting Started
How do I give a user access to a training course?
Training courses can either be made available to everyone by default, or alternatively, you can set the course so that only specific people have access to the course. As standard, the Introduction courses are set so that everyone has access. To change this, select the course name on the Manage Your Training screen and set the 'Allow anyone to use credits' drop-down list to No.
If a course has 'Allow anyone to use credits' set to No, you will have to enable user access explicitly. Select the course from the drop-down list and then click on the Enable Access box next to anyone who requires access, finishing with the Save button. If a course has 'Allow anyone to use credits' set to Yes, you can use a similar approach to disable access for certain users.
How does a user start the course?
To start the course, the user just needs to log in with the account you have created for them and click on the course title, which will appear in the My Account box (with 'click to start' in red next to it).
How can a user retake a course that is still in date?
If you want to allow a user to retake a course that's still in date, select the Manage Your Training screen. Then, click on the select checkbox next to each user and choose the Reset the course for the selected users so they can retake it option found under More Actions followed by the Go button. When the user next logs in, they just need to click on the course name to retake it.
Which Course Is For Me?
Why choose the Child Protection Company training courses?
Quite simply, because our courses are in line with the latest government guidance, easy to access, offer excellent value for money and each successful participant receives a personalised and fully portable certificate for every course they purchase.
Which is better, online or face-to-face training?
This depends on your circumstances. Face-to-face child protection training allows the subject to be explored in more depth, but you must attend the course at a specific place and time. The training may well take place within your organisation, but could involve you travelling to a venue with all the attendant costs and travel time.
As a general rule, face-to-face training courses also tend to be more expensive on a per person, per course basis. This makes online training the more cost-effective delivery method for learners who find it inconvenient to attend face-to-face child protection training programmes.
For organisations and groups purchasing our online training courses, the ChildProtectionCompany.com provides a simple set of online management tools so that the organisation's nominated Administrator can track the status of everyone's online training. Your account can be monitored day-to-day and provides timely renewal information to ensure your staff are always kept up to date on safeguarding issues.
What do I get with an online child protection training course?
Opting to train online rather than attending a face-to-face child protection course doesn't mean the process is any more complicated or the course any less demanding.
Every Child Protection Company online course:
- Has a pass rate set at 70%
- Provides you with a personalised training course certificate on successful completion, valid for 2 years (1 year for e-Safety courses)
- Provides you with a downloadable referral flow chart
- Can be taken anywhere that has internet access
- Takes around 1-2 hours to complete
- Can be paused, stopped and restarted at any time to allow you to take the course at the pace and time that suits you, returning you to the page you were previously on
- Is available 24 hours a day, 7 days a week
- Can be retaken as many times as is needed, at no extra cost
- Can be tracked by the organisation's Administrator, which is especially useful for education organisations and others who have to maintain a single central record for staff training
How long does a course take to complete?
Our online courses take around 1-2 hours to complete and you can start and stop the course whenever you like. This means you can learn at whatever pace suits you. Some people take the whole course in one sitting, while others like to break up the training into modules. Our easy-to-use training system allows you to learn at your own pace.
Accessing My Account
Why is my password not working?
When you first sign in to your training, you will be asked to change your password and the one originally sent to you will no longer work. If you find you are still having password issues, please call our customer support line on 01327 552033 and we will be happy to talk you through the process of accessing your account.
How do I change my password?
To change your password, first you need to Sign In to your account and then you can click on the Manage Your Account Details option, which can be found in the main My Account box. Enter the new password twice in the appropriate fields and click Save.
I've forgotten my user name/password. What should I do?
On the Home page there is a Sign In box towards the top right of the screen. Click on 'Forgotten user name?' or 'Forgotten password?' then follow the instructions and you will be sent an email reminder or new password.
I changed my password and now I cannot access my account. What should I do?
Usually, this is because your browser has saved your old password. Try logging in from a different browser with your new password. If that works, then you need to clear the saved password.
Administering My Account
My name is spelled incorrectly. Can I change it?
Within the Manage Your Account Details option (accessed via the logged-in Home page), just delete or overtype the original and then click save.
My organisation paid for my course but it's not there when I sign in.
Occasionally, we find people follow an incorrect link rather than signing in to their Child Protection Company account. If you still have the Sign In details in your original email, try using those to sign in via our website. If you still have a problem, please contact us and we will be happy to resolve the problem for you. Email hello@smarthorizons.co.uk or give us a call on 01327 552033.
I accidentally registered when I should have just signed in and now I have 2 accounts.
Please contact our customer support centre by emailing hello@smarthorizons.co.uk or calling 01327 552033.
How do I administer online courses within my organisation?
Administration is designed to be as easy as possible. The software allows an organisation to assign an Administrator, which then allows them to manage the training courses within their organisation.
The Administrator can set up the system so that any person within their organisation can access training, or alternatively, they can assign courses to individuals. They also have the ability to block access where appropriate.
Administrators can see who has commenced their training, when they have completed a course and their pass mark, along with the ability to see whose training is coming up for renewal. This is particularly useful for organisations that need to maintain a single central record of their staff training.
Where necessary, an organisation can also set up multiple administrators.
Certification
How can I collect my certificate?
At the end of the course, once you've passed the Final Assessment, you will automatically be emailed a copy of your certificate. You can also view and download your certificate at any time by clicking on Manage Your Certificates, which can be found on the Home page.
How will I know when my training needs to be renewed?
Our system will remind you well in advance that your training needs to be refreshed. In some cases, this will mean taking a refresher version of the course rather than the full version, depending on the course you originally took. When you log in to renew your training, you will be advised which is the right option.
Will my course meet my CPD requirements?
A course will usually count towards the CPD requirement for most professions. You should bear in mind, though, that individual CPD targets vary, so you should refer to the institution or governing body information for how the course will relate to your continuing professional development.
DBS Checks
How do I arrange for a DBS check?
For more information about DBS checks and to view frequently asked questions, please click here to view our dedicated information page.
My question isn't answered on this page. What should I do?
Tel: 01327 552033
We're sorry you couldn't find the answer you were looking for. Please contact a member of our customer support team on the number above, or email us at hello@smarthorizons.co.uk.